At Alfahad Mobile Bank, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help with a smooth return and refund process.
Products may be eligible for return if:
The item received is damaged or defective
You received the wrong product
The product is unused and in original packaging
The return request is made within the allowed return period
Customers can request a return or exchange within 7 days of receiving the order.
The following items may not be eligible for return:
Used or damaged products by the customer
Products without original packaging or accessories
Items purchased on clearance or special sale
Opened accessories such as handfree or AirPods for hygiene reasons
Once the returned product is received and inspected:
Approved refunds will be processed within 5–7 business days
Refunds will be issued through bank transfer, wallet, or original payment method
Customers may request an exchange for:
Different color or variant (subject to availability)
Defective or damaged items
Incorrect products delivered
Return shipping charges may apply unless the mistake is from our side
Delivery charges are non-refundable in most cases
All PTA approved and used phones are checked before delivery. Minor cosmetic signs on used phones may not qualify as defects.
For return, exchange, or refund requests, contact our support team through WhatsApp, phone, or email with your order details.
